In a Hotel

Lesson Objective

Helping a guest in a hotel

Lesson resources

Key Vocabulary Flashcards

single room
double room
twin room
en suite
key
elevator
stairs

Phrasebook

Welcome to the Hyatt Hotel.
Can you give me your passport, please?
Can you fill in this form, please?
How many nights are you staying?
Do you have any luggage?
Your room number is 305.
Here’s your key.
The elevator is over there.

Practice Activities

Starter

Ask students about working in a hotel. Does anyone work in a hotel, or want to? What kind of jobs are there in a hotel? What services do hotels offer? Ask what English words students know for people and things in a hotel (for example reception/receptionist, single room, guest, air conditioning, etc.).

Vocabulary

Write the key vocabulary on the board and ask students for meanings and translations.
Show the Key Vocabulary Flashcards on your phone (or students use their phones). Say the words and ask students to repeat. Drill the pronunciation/word stress of each one. Underline the stressed syllables on the board and check students are pronouncing the words correctly.
To practice the vocabulary, show a flashcard to the class and cover the word. Students say the word; then students continue in pairs. You could turn this into a game – who can get the most correct without making a mistake?

Phrases

Look at the key phrases in the Phrasebook with your students. Say the phrases and check students understand the meanings. Ask students to say the phrases aloud around the class. Check for correct pronunciation.
Write the following dialogue on the board:

Receptionist: Hello. Welcome to the Hyatt Hotel.

Guest: Thank you. I have a reservation.

Receptionist: Can you give me your passport, please?

Guest: Here you go.

Receptionist: Thank you. How many nights are you staying?

Guest: Three nights, please.

Receptionist: OK. Would you like a single or double room?

Guest: A single room is fine. Do the rooms have air conditioning?

Receptionist: Yes, all rooms have air conditioning, a mini-bar, and an en suite bathroom. Here’s your key. Your room number is 305. Do you have any luggage?

Guest: Yes, one suitcase.

Receptionist: OK. The elevator is over there. Enjoy your stay.

Guest: Thank you.

Practice the dialogue first with one student, then ask students to practice in pairs, swapping roles. After a few minutes, ask pairs to practice the dialogue in front of the class.
Now ask students, in pairs, to write their own dialogue using some of the key phrases, then practice saying their dialogues.

Extra idea

With confident classes, students can role-play a similar situation. Ask two students to stand up – one is the receptionist and the other is the guest. They should act out a similar situation without looking at their notes.

Practice

Tell students that there are practice activities they can do on their phones at home. Or you can do the practice activities together in class.

Review

Remind students of the lesson objective and check if students have any questions. Tell students to look at the Flashcards, Phrasebook and Practice activities at home.
In the next class check what students can remember from this lesson.